FAQ'S

What is Mobile Recharge?

Mobile Recharge is a service that allows you to send credit to any mobile phone in the world. It is fast, simple and reliable!


What is a statement date?

The statement dates reflects when the bill is processed and mailed. It is not an indication of when your last meter reading was taken. Your bill lists the date up to which transactions are reflected.


I don't wish to have my bills estimated. How do I submit meter readings?

To help deliver cost-effective services through efficient utility operations, gas and water meters are read every other month for billing purposes. The in-between bills are estimated. To avoid an estimated bill, use our online form to provide the actual meter reading in advance of the bill date, or call it in to our customer service centre. To learn the billing schedule for your address, please contact customer service at +91-8709673993, from Monday to Friday between 10 a.m. and 6 p.m.


I don’t understand my electricity bill. Can you explain the charges?

There are several components/charges to your electricity bill, as regulated by the NBPDCL. This is a variable per kilowatt-hour (kWh) charge intended to allow the utility to recover the cost of building and maintaining its low-voltage distribution system, including overhead and underground distribution lines, poles, and transformer stations.


Is there an expiry date on the Mobile Recharge that I send?

We do not impose any expiration date on the Mobile Recharge that you send and normally the mobile operator of the phone you are recharging will not impose any either. We advise you check such details with your mobile operator.


Can I recharge any mobile?

You must check if the mobile you wish to recharge is a prepaid number and allows prepaid recharges. After this, please make sure you have the correct number and mobile operator selected.